Returns

Returning Goods:

In accordance with the new “Consumer Contracts Regulations 2013 Act” as the buyer/consumer you have the right to exercise your right to cancel your order and return your goods to Pyramid Educational Consultants UK Ltd for any reason whatsoever at any time up to 14 days following the day of receipt of your goods being the last day of goods physically received by you in the case of multiple/split deliveries. You must confirm your intention to cancel your order by a clear method of statement to us here at Pyramid Educational Consultants including email and in writing before the cancellation deadline of 14 days from the date you received your goods has expired. You will then have a further 14 days from the cancellation date to return the items to us. It is your legal duty to take reasonable care of the goods while in your possession, to return the goods with all original packaging where possible and labels intact and to take reasonable steps to protect the goods from damage whilst in transit.

Pyramid Educational Consultants UK Ltd reserve the right to make deductions and can charge you for reasonable cost and expenses incurred as a result of you exercising this right to cancel including opening the goods, damage to the goods or use of the goods. Please see our Terms & Conditions for full details.

Your refund will be issued by the same payment method as your original payment was made, including the original delivery cost of your order however this will only apply if you return the entire order, delivery refunds will only apply to UK deliveries. If you chose a faster delivery method only the basic cost will be refunded. The refund will be made within 14 days from the date the goods are received by Pyramid Educational Consultants UK Ltd

Any postage and packing costs incurred by you to return the unwanted item/s to Pyramid Educational Consultants UK Ltd will not be refunded and any return cost is your responsibility as the consumer/buyer.

When returning goods, please pack carefully to prevent damage, enclosing your details and we also recommend you obtain proof of posting which is free at any Post Office. Recorded Delivery (a chargeable service) is also a secure service we can recommend. Any collections necessary made from you will be chargeable at our cost. Please post back to the following address:

Missing Items/Shortages:

Please examine the goods as soon as is reasonably possible after delivery and advise us of any discrepancies within 5 working days of receipt. This should be done in writing and sent to resourcesuk@pecs.com and you should include your order number and /or invoice number.

If you have not received your order within 5 working days of placing it please contact our office. If after 5 working days you fail to notify us that the order has not been received we reserve the right to close your order and it will be considered null and void. You can order the items again if you wish but you will be charged the standard rates for the items plus delivery.