Frequently Asked Questions

Not sure where to get started with PECS? Uncertain where to reach out about an issue with a product? Need to know more about Pyramid and what we do? View topics below or search for an answer, we’re happy to help!

Not finding what you are looking for? Email us: pyramiduk@pecs.com

Pyramid and PECS

Pyramid Approach

Closed Tab
What is the Pyramid Approach to Education?

The Pyramid Approach to Education is a comprehensive framework establishing and supporting effective learning environments. The Pyramid Approach emphasises the “why” of learning, “how” to teach, rather than simply “what” to teach. It is designed to help professionals and parents ask the right questions to help maximise learner progress. You can find more information on the Pyramid Approach to Education page.

Does Pyramid offer consultation within classroom, home and/or community settings?

Yes, our Pyramid consultants would love to provide guidance to you, your team and/or the learner. Our consultants all have a wealth of knowledge and experience working with learners who have developmental disabilities, autism, communication impairments as well as behaviour challenges. Learn more about Support Services.

What is Pyramid’s stance on person-first vs identity-first language?

The language we use to define and describe ourselves involves complex issues. The language regarding cultural identities related to race, gender, abilities, and sexual orientation is evolving (and changing). The current discussion in the field of autism centers around individuals’ preferences for ‘identity-first’ versus ‘person-first’ terms.  Using ‘identity-first’ language we would say “autistic person.”  Using ‘person-first’ language we would say “person with autism.”  Our priority is to ask about and follow the wishes of individuals with whom we are interacting. Given our own history and involvement with thousands of individuals and families, we talk and write about learners with ASD using person-first language, but we are happy to accommodate other phrases when requested.

PECS & Core Vocabulary

Closed Toggle
What is core versus fringe vocabulary?

Core vocabulary, as defined by Beukelman and Mirenda (2013), refers to words and messages commonly used by a variety of individuals and that occur very frequently.  Fringe vocabulary refers to vocabulary that is more specific to a topic, environment or individual.  Added confusion exists based upon the fact that different practitioners include slightly different words on their list of core words. 

Is core vocabulary incorporated within the PECS Protocol?

People have mistakenly asserted that Pyramid is anti-core.  However, our stance has always been to teach vocabulary to our learners in a way that is meaningful.  An abundance of literature exists in both fields of Applied Behaviour Analysis and Speech Language Pathology, pointing to the appropriateness of first teaching learners specific, fringe vocabulary.  Therefore, the question should not be core OR fringe.  Rather, our model encompasses the inclusion of core vocabulary as appropriate …and not a transition to core.  For more information, please see our two videos entitled, PECS and Core Vocabulary and PECS and Core Vocabulary, Part II.

Picture Exchange Communication System (PECS)®

Closed Tab
How do I determine if a person is a candidate for PECS?

Answer the questions on this flow chart to determine if a person is a candidate for PECS.

What do I need to prepare for each learner prior to beginning PECS?

The most critical element to the success of PECS is identification of a powerful set of reinforcers. The team must identify items and/or activities that the learner enjoys throughout the day. In addition it is important to plan for communication opportunities such as carefully monitoring the identified reinforcers so that accessibility is limited. If these items are always freely available, the learner would likely be less motivated to request the items during your initial PECS lessons. In addition, pictures will need to be made prior to your first PECS session. The symbol set does not matter in the early stages of PECS. We recommend that you identify a symbol set that is easy for you to reproduce and maintain. If changes in the symbol set are necessary, these changes will be made in Phase III.

The person I am thinking about for PECS is not able to match. Should we postpone the introduction of PECS until these skills have been mastered?

Matching/discrimination skills are not necessary to begin PECS. PECS begins by teaching the important foundational communication skills of “how to communicate” and “how to be persistent with communication.” We begin by using single icons during the first two phases of PECS. During the initial phases, the picture functions as a ticket that must be exchanged with a communication partner. These concepts parallel typical language development, in that young children begin engaging in basic communication skills (i.e. joint attention with gestures) prior to development of the first words. In a similar fashion, we teach the art of communication via PECS first and then focus on building the picture vocabulary in Phase III. Specific teaching strategies are utilised in Phase III to teach discrimination of the icons. These teaching strategies have been effective with children who previously were not able to master a variety of match-to-sample lessons.

Will PECS prevent individuals from learning to speak?

Research from as early as the 1960s has demonstrated that AAC (Augmentative and Alternative Communication) systems do not inhibit the development of speech, but rather facilitate the development of speech.

Does every learner need their own PECS Communication Book? Is it ever appropriate to use topic boards?

As we view the PECS Communication Book as equivalent to the learner’s voice, each learner will need to have their own Communication Book. We don’t share voices, so our students should not be required to share the Communication Books. The learner will be taught to transport the book to all settings beginning in Phase II. After that time, it will always be the learner’s responsibility to carry the book throughout the day.

Following Phase III discrimination training, it is appropriate to use Topic/Activity Boards. These boards contain vocabulary that is relevant to a specific location or activity. For instance, in the home setting there may be a topic board located in the kitchen that includes a variety of food choices. In the motor area at school, the board may include all relevant pictures of gross motor activities. Remember that if the item is reinforcing to your learner, the picture from the Activity Board should also be replicated in the PECS Communication Book. One helpful strategy within the home setting may be to use the Insert Pages within the Communication Book as the Activity Boards that can be posted around the home. That way, when you’re ready to leave the house, the Insert Pages can be easily gathered into the Communication Book.

Phase I

Closed Tab
How long should a training session last?

The length of the training session will be dependent on two variables. The first variable involves the learner’s interest. You can conduct one trial or twenty trials, as long as your learner continues to initiate (e.g. reaching towards the item). Once the learner stops initiating, the trainer can decide to either offer a new/different reinforcer or end the session. Keep in mind that you should always end the session on a positive note, prior to satiation, boredom and/or occurrence of Contextually Inappropriate behaviours (CIBs).

The second variable involves the availability of the second trainer. Two trainers are required for implementation of Phase I of the protocol. As such, session length may sometimes be dependent on the time constraints of the second trainer.

How many pictures do you introduce in Phase I?

Visual discrimination skills are neither a prerequisite for starting Phase I, nor a target objective of this phase. During Phase I the picture acts as a ticket that is exchanged for a desired item. As such, only one picture is presented at a time.

However, the learner may ask for several different items during a session. Each time the reinforcer changes, the corresponding picture is placed directly in front of the student. So, although only a single picture is presented at one time, the learner should be exchanging a variety of pictures for all identified reinforcers throughout the day.

How many trainers do I need to implement Phase I of the PECS protocol?

You must have two trainers to begin implementation of the PECS protocol with your learner. One person will play the role of the communicative partner. The second trainer will play the role of the physical prompter. Research indicates that physical prompts delivered from behind the learner are more effective and easier to fade than those that are delivered from the front. As such, if you do not have two trainers available you should wait to begin implementing PECS.

How many settings should I target for PECS implementation?

PECS should be implemented in all settings beginning in Phase I. The initial exchanges typically take place in a structured setting, as the communicative partner, physical prompter and student are aligned close together. Trainers should structure communication opportunities in the classroom, playground, cafeteria, home, community, etc. Anywhere a speaking individual is using his voice to communicate is a target area for PECS implementation.

We have been working on Phase I for quite some time and the child is not independently exchanging the icon. What could be the problem?

The following areas may need to be addressed to help skill acquisition in Phase I:

  1. Reinforcers: Assess the items you are using. Are the items/activities powerful reinforcers from the learner’s perspective? Conduct frequent preference assessments to make sure the items/activities are still wanted. Also, be sure to engineer your environment so that reinforcers are not “free” throughout the day. Reinforcers should be placed inside containers or on high shelves, so if the learner wants to access the item, he/she has to make a request.
  2. Learner Initiation: Have you been waiting for the learner to initiate (i.e. reach toward the item) BEFORE prompting the exchange? Phase I targets learner initiation, so the reach must happen before the trainers intervene. If the learner is not reaching towards the item, this may be an indication that the learner is no longer interested or does not want the reinforcer. This may be a good time to conduct a miniature preference assessment within the lesson.
  3. Trainers: Have you been using two trainers, a communicative partner and a physical prompter, to teach the exchange? You must have two trainers to teach Phase I. There is no way to teach Phase I initiation skills with a single trainer. Assess that both trainers are following the PECS protocol. A PECS Implementer Checklist can be found in The PECS Training Manual, 2nd Edition, page 355.

Please note that some learners may demonstrate a slower learning curve. If the individual tends to learn all skills at a slower pace, it would be reasonable to assume that acquisition of Phase I skills would also take some time.

Phase II

Closed Tab
How many pictures are presented at one time at Phase II?

One picture is presented at a time at Phase II. The picture should be placed on the front of the book, as the Communication Book is introduced at the beginning of this phase. Although only a single picture is presented at one time, the learner should be exchanging a variety of pictures for all identified reinforcers throughout the day. Discrimination is not a requirement for Phase II. Phase II focuses on distance and persistence.

I don't want my students getting up out of their seats during the school day. However, I realise that persistence is an important skill to teach. How can I reconcile these issues?

Teaching distance and persistence will be imperative for our learners to view PECS as a functional means of communication. Our students must learn that they can communicate with all people in all environments, even if the communication partner isn’t nearby. As such, you should identify times during the day when travel is appropriate. This can occur during natural movement times including physical education, recess time, etc. In addition to traveling within the structured classroom settings, you may also teach your learners to acquire attention in other ways. Many of our students learn to raise their hands to acquire the teacher’s attention within the classroom setting.

What about the learner with mobility difficulties? How can I teach persistence with PECS?

For our learners that have mobility issues, including learners that are wheelchair bound, we should not expect walking/moving long distances. Instead, we will teach the use of a call switch (i.e. talking photo frame, BIGmack Switch, bell, etc.). The physical prompter will teach the learner to hit the call switch, which is programmed with a generic expression such as “Come here, please.” This will be the communicative partner’s indication to approach the learner. From there, the learner will exchange the single picture for the reinforcer. The communicative partner should slowly increase the amount of time before availability to receive the learner’s message. The call switch and Communication Book should be permanently located in an area that is easily accessible (i.e. book and switch placed on wheelchair). Information on how to teach this can be found in The PECS Training Manual, 2nd Edition.

Phase III

Closed Tab
When should discrimination training at Phase III begin?

As soon as the learner has demonstrated distance and persistence with communicative interactions, Phase IIIA – Visual Discrimination Skills should be introduced. During other times throughout the day, the learner should continue to generalise Phase II skills.

My learner is struggling with visual discrimination at Phase IIIA. Are there any alternatives?

Before considering the use of alternative strategies, the team should assess the training procedures that have been used to teach Phase IIIA.

  1. Did the team begin with a highly preferred vs. a non-preferred or contextually irrelevant item?
  2. Were all team members implementing the 4-step error correction strategy?
  3. Was the team quickly reinforcing the new behaviour in discrimination training?
  4. Did the team persist with the above strategies for long enough to determine the effectiveness of the strategy?
  5. Were enough opportunities and trials at the level of training conducted each day?
  6. Also keep in mind that the team should be providing the learner with opportunities at his level of training and at his level of mastery across each day.

If Phase IIIA (the first level of Discrimination Training) was implemented properly, and progress has not been documented, then alternative strategies should be explored. Any alternative you use will involve changing some part of the lesson (i.e. how we present the choices). These changes are often in the form of prompts that we put into the lesson to help the student succeed. Once we note success, those prompts should be faded to elimination. Refer to your handout packet from the PECS Level 1 Training or The PECS Training Manual, 2nd Edition for a refresher on some Discrimination Training Alternatives. 

When is new vocabulary introduced?

New vocabulary can be added at any phase. Remember, the new vocabulary is chosen based upon your learner’s preferences/reinforcers. When your learner is in Phase IIIB-Complex Discrimination and beyond, the trainer should conduct a Correspondence Check to ensure that the learner understands the picture.

Phase IV

Closed Tab
Is it okay if my learner puts the reinforcer icon on the Sentence Strip™ before he puts the "I want" icon on the strip?

During active training of the Phase IV skills, the learner is taught to first place the Sentence Starter (I want) on the Sentence Strip and then to place the reinforcer picture on the strip. After mastery of Phase IV, the learner may independently begin constructing the Sentence Strip in novel ways. The learner may place both pictures on the strip at the same time and/or place the reinforcer picture first on the Sentence Strip followed by the Sentence Starter. These types of Sentence Strip constructions are fine, provided that the final exchanged Sentence Strip appears in the correct order. If errors in sequence do occur, remember to use the Backstep Error Correction Procedure.

Who deconstructs the Sentence Strip™ and/or places the pictures back inside the book?

Initially, the communicative partner should remove the pictures from the Sentence Strip and replace both the strip and pictures on/in the Communication Book. Requiring the PECS user to do so unnecessarily slows the communicative response for him or her. Some learners insist on being the ones to put their pictures back, though. This is fine.

Essentially, as learners become integrated into community activities, they will need to learn to take the Sentence Strip back from the “lay communicative partner,” so that pictures and Sentence Strips don’t get lost. When teaching this skill, we recommend the use of physical prompts or gestures instead of verbal prompts (i.e., “Put your pictures away”). The physical prompts or gestures you insert into this lesson should be much easier to fade than verbal prompts and will promote independence as quickly as possible.

My learner inconsistently vocalises while constructing the Sentence Strip™ or while I am "reading" it to him. I want him to vocalise EVERY time! How can I encourage speech without demanding it?

During Phase IV training and beyond, the trainer should pause while reading the Sentence Strip. This pause time is known as the constant time delay and gives the student a chance to vocalise. If the learner displays vocal approximations and/or clearly articulated words, we will “have a party!” We want to differentially reinforce any speech attempts by providing more of the reinforcer or a longer amount of time with the item. The message to the learner is that speech is GREAT, but his/her functional communication system will continue to be an effective way to communicate on days when the words are not easy to produce.

When should I introduce attributes?

Attributes should be introduced immediately following Phase IV mastery. Prior to introducing specific lessons, the team should identify attribute concepts that are important and meaningful from the learner’s perspective. Examples could include colour, size, number and/or shape concepts. Remember that the learner does not need to demonstrate receptive understanding of the concept prior to use of the concept expressively.

Phase V

Closed Tab
I have a learner who is so adept at spontaneous requests that I am not able to ask the question "What do you want?" quickly enough. How can I teach the skill of responding to this question when this occurs?

This is a common occurrence, and we will attempt to change the learning environment slightly in order to teach this skill. While we often recommend that the icons related to the lesson be placed on the front of the Communication Book for initial training sessions, this may indeed promote the type of behaviour you are describing. Try placing all of the learner’s icons inside of the Communication Book, including the “I want” icon. This will create a bit of a delay to the pictures and may allow you the opportunity to ask the question and provide the delayed prompting strategy. Be sure to provide opportunities for the learner to request spontaneously across the day as well!

Phase VI

Closed Tab
Will all learners master Phase VI concepts?

Because the consequence for commenting is social reinforcement, Phase VI can be a difficult skill for some of our learners. We will begin by teaching commenting based upon the sense that is most motivating and/or meaningful from the learner’s perspective. Common Sentence Starters include: “I hear,” “I see,” “I smell,” etc. Though not all learners will have success with this phase, the team has still provided the learner with a functional means of communication to request important items and/or activities.

My learner has demonstrated success with responsive commenting during structured activities. However, he is not commenting spontaneously. Any advice?

The communicative partner can systematically eliminate the entire question as a way to elicit the spontaneous comment. For example, “What do you see/hear/smell/etc.?” the communicative partner can ask, followed with “What do you?” and then “What do?” and, finally, “What?” Please note that not all of our learners will demonstrate success with spontaneous commenting. Celebrate the skills that the learner has mastered. It’s wonderful that the learner has mastered spontaneous and responsive requesting, as well as responsive commenting!

Workshops

Workshops

Closed Tab
What are the benefits of attending a PECS Level 1 Training versus solely reading the PECS Training Manual?

The PECS Training Manual, 2nd Edition provides the theory behind the Picture Exchange Communication System (PECS), and the steps for teaching the PECS protocol. The PECS Level 1 Training also provides the theory and the steps for teaching PECS, but there are great benefits to attending the training which include:

  • Hearing real-life stories and examples related to PECS implementation
  • Seeing PECS in action via videos
  • Seeing hands-on activities and lessons used for implementing PECS
  • Participating in group activities and discussions
  • Practicing and role-playing the phases of PECS with feedback from the presenter
  • Hearing about the most up-to-date implementation solutions
  • Hearing about the current research

When people leave the PECS Level 1 Training, they have the skills needed to begin PECS with their students/children or learners. The PECS Training Manual, 2nd Edition is a great supplemental resource, guide and reference tool when implementing the PECS protocol after attending a PECS Training.

Further information on how to register for a PECS Training workshop can be found here.

I've never been trained to implement PECS. Which workshop should I attend?

If you are interested in learning how to implement the Picture Exchange Communication System (PECS), PECS Level 1 Training is the one for you. It is a solid two days packed with interesting information presented in a dynamic manner. This workshop covers the following:

  • The key Pyramid components to designing effective educational environments
  • Strategies to create an abundance of opportunities for communication
  • The relationship between PECS and traditional communication training approaches
  • How to implement all six phases of PECS with target individuals using a behaviour analytic orientation
  • The criteria for transitioning from PECS to other communication modalities

You will leave the training with all of the information you need to begin implementing the PECS protocol with your learners.

I've completed PECS Level 1 Training. I want to learn more about PECS. What should I attend next?

If you have already attended the PECS Level 1 Training, have been using PECS for at least three months and want to learn more about PECS and/or how to expand PECS throughout the day, then the PECS Level 2 Training is the perfect option.  The PECS Level 2 Training focuses on the following:

  • A review of each of the six phases of the PECS protocol
  • Practice and role-play PECS phases
  • Problem solve specific solutions for your learner
  • Identify strategies for implementing communicative opportunities within a variety of activities throughout the day
  • Discuss advanced language concepts such as adjectives, prepositions, verbs
  • Identify a variety of commenting lessons

This training combines lecture, group discussion and group activities as well role-play with direct feedback from the presenter. You will leave this training with a wealth of new ideas to create communication opportunities!

Contact Information

Closed Toggle
How can I contact Pyramid with questions?

If you have a specific PECS/Pyramid question, please contact us here. You can also email us directly at pyramiduk@pecs.com. We will answer your question within 3 business days. If you have specific questions regarding hosting/attending a workshop or would like more information about consultation, please feel free to contact us directly at +44 (0)1273 609555.

What is your physical address?

The address for Pyramid Educational Consultants in the United Kingdom is as follows:

Pyramid Educational Consultants UK Ltd
Unit 5 • Stonecross Farm Industrial Park
Lewes Road • Lewes, BN8 6BN

Registration & Cancellation

Closed Tab
How do I register for a workshop?

You can register anytime online, or via email, fax, phone or postal mail.  Onsite registration is also available the morning of the workshop. It is recommended to register at least 10 days prior to the workshop start date(s), especially if you would like to order products and have them delivered to the training.

What is the cancellation policy?

Pyramid Hosted Workshop Cancellation Policy:

If you wish to cancel your delegate place on a workshop you must inform Pyramid Educational Consultants in writing, this can be either by email, fax or post. We cannot accept cancellations by phone. We would recommend that if you send in your cancellation notice by post that you obtain a Certificate Of Postage. Please see the Workshop Terms and Conditions for our full policies and fees.

Remote Training

Closed Tab
Do I need a Zoom account in order to join Live Remote Training?

No, you do not need a Zoom account to join. Zoom is a cloud-based meeting software that you can access directly through your web browser (Chrome, Internet Explorer, Safari, etc.) or through the Zoom App. To join your session, click on the link provided within your training registration email and you will be directed to the Zoom website or app.

Do I need to pay for a Zoom account?

No, you do not need to pay for an account. It is a cloud-based meeting software. Follow the training link sent to you to join the session

Do I need the Zoom app to join Live Remote Training?

No, you do not need the Zoom app to participate in Live Remote Training. The app is another option to join the session instead of your web browser.

What are the internet speeds needed to connect via the Zoom platform?

The following internet speeds are needed to connect via Zoom:

  • 800kbps/1.0Mbps (up/down) for high quality video
  • For gallery view and/or 720p HD video: 1.5Mbps/1.5Mbps (up/down)
  • Receiving 1080p HD video requires 2.5mbps (up/down)
How can I determine if my internet speed meets the necessary requirements to connect via the Zoom platform?

If you’re unsure if your internet speed meets the necessary requirements, test your internet speed here.

You can also try a test call on Zoom.

Where can I find a full list of system requirements for the Zoom platform?

More information about system requirements when using Zoom can be found here.

Where can I find more information about the Zoom platform and how it works?

You can visit Zoom’s support page here.

Is it possible to attend the training via my mobile phone or tablet?

Yes, it is possible to join the training using your mobile phone, tablet, or iPad.

If I lose internet connectivity and need to use the telephone numbers provided, does that telephone need to have the Zoom app installed?

No, it will work just like a normal telephone call. When you connect via telephone only, you will be able to hear the presenter. However, you will not be able to see the presenter or the presenter’s screen.

If I lose internet connectivity and need to dial in to the meeting via telephone, will I be charged for the call?

If and when possible, toll free numbers are provided. To determine if toll free call numbers are available, check your registration email.  Dial-in numbers that are toll-free will be marked with “Toll Free” in parentheses after the number.  If you decide to use a toll number to join the Live Remote Training session, you will be charged the standard call rates of your telephone service provider. Using a dial-in number within your country will be treated as a regular telephone call.  Using a dial-in number outside of your country will be treated as a long-distance call.

This link provides a list of all international dial-in number for the Zoom platform.

I can’t hear anything when I connect to Zoom. What should I do?

To troubleshoot start by looking at your device’s audio settings.  If you are using headphones or earphones to connect, please try the following steps:

  •  Try to remove your headphones or earphones and use the computer/device sound instead.
  • Try leaving the session and then re-joining to see if that resolves the issue.
  • Dial in via telephone using the telephone numbers provided within your registration email. Follow the prompts. You will need to enter the provided Zoom meeting ID and in some cases a password to connect to the training via telephone.
I cannot hear the meeting when using headphones or earphones. How can I fix this?
  • Locate the microphone icon on your screen, and click the small arrow icon found on the top right corner of the microphone icon.
  • You should see the option “select speaker and select microphone”. Click “test speaker and microphone”.
  • If you do not hear the sound when testing your speaker, select the speaker which you are using (i.e. your headphones/earphones).
  • Once selected, test to see if you can hear the sound. If you do, you should be able to hear the meeting. Repeat the same process to test your microphone.
My presenter mentioned a “raised hand” icon during the session. Where is this located?

Go to the bottom of your screen, click on participant, and open the participant window. At the bottom of the participant window, you will find the option to raise hand.

What materials do I need for the workshop?

All materials for this workshop have been provided to you within the training registration email. A manual or other subset of materials, not needed for the actual training, may be provided to you after the training ends via post. All information and details regarding your training materials are located within the registration email.

Where were my additional training materials sent?

Additional training materials are mailed to the address provided during the registration process and/or you will receive a follow-up email from us requesting your mailing address.

What should I do if I don’t have access to a printer and can’t print out the Pics for PECS pictures, PECS Communication Book page and additional materials?

These materials are for practicing during the training and after. If you are unable to print these materials, we recommend that you draw yourself a PECS Communication Book on a sheet of paper, cut out a Sentence Strip, and a couple of square symbols to use for practice. You can also draw simple pictures on sticky notes.

Do I need to register on Zoom for day two of the training?

No, the registration link provided in your registration email will work for both days as long as you use the same email address.

Can I use the same email address to login two (2) attendees?

No, each attendee needs their own email address in order to join the Live Remote Training session.

Products & Ordering

Returns & Warranty

Closed Tab
What is your returns and refund policy?

You have up to 28 days to return an unwanted or faulty item, exclusions and fees may apply. Please see Returns for our full Product Return Policy.

What is the warranty on the products?

Products purchased directly from Pyramid are guaranteed against defects in material and workmanship for six months from the date of shipment, unless specifically noted otherwise. Any such defect will be repaired or the product replaced, at our option, upon return to our office located in Brighton, UK. Any product will wear with use and no guarantee is made against normal deterioration.

Shipping

Closed Toggle
How soon will I receive my order?

Typically, orders will ship within 1-3 business days from the date the order was received. Please allow an additional 5-7 business days for standard delivery within the USA. Shipping times may vary for international orders. Expedited shipping options are available to you by contacting the business office. (Please see the FAQ, “How much will it cost to ship my order?” for expedited shipping options and rates.)

How much will it cost to ship my order?

Continental USA shipments are 10% of the total order or a $7.00 USD minimum. Shipments to Puerto Rico, Alaska and Hawaii are 15% of the total order or a $15.00 USD minimumInternational shipments are subject to additional Taxes & Duties.

Expedited shipping options are available to you by contacting the business office at +44 (0)1273 609555. Expedited shipping and pricing options are as follows (please note the expedited charges are in addition to your standard delivery charges. You will pay for actual shipping plus the expedited rate. No Saturday deliveries. All expedited deliveries are guaranteed by 3:00 PM):

  • Next Day- $15.00 USD
  • 2nd Day- $ 10.00 USD
  • 3 Day- $5.00 USD

General Product Questions

Closed Tab
Are your products only for the use of individuals with Autism Spectrum Disorder?

No, our products that are used to implement the PECS protocol are used with individuals who have difficulty using speech as their primary mode of communication and those who need to augment their speech. Products that focus on visual supports, reinforcement, and activities/lessons are appropriate for both regular and special education learners.

What ages are your products for?

Our products have been used with learners of all ages.

Where do I find the link to download the digital product?

A link will be provided for a digital product download after a purchase has been made and payment has been received. The link will be located in “My Account” under order history. Select the order that includes the downloadable product.

How do I use the Pics for PECS CD?

You can watch a detailed tutorial video here.

Are the Schedule Pictures different from PECS 151?

Yes, the Schedule Pictures contain icons of activities that are commonly used daily in school, home and community settings; they come in one size. PECS 151 is a vocabulary picture set made up of items and activities learners most commonly request, as well as attributes and Sentence Starters. They are available in 2 different sizes: small and large

What is the Pyramid Approach to Education, 2nd Edition book about?

The book contains material on the following topics:

  • The Way of Behaving
  • What to teach: Functional Objectives
  • Powerful Reinforcement Systems
  • Communication and Social Skills
  • Preventing and Reducing Contextually Inappropriate behaviours
  • Generalization
  • Designing Effective Lessons
  • Specific Teaching Strategies
  • Minimizing and Correcting Errors
  • Collecting and Analyzing Data: The Why and How of Data Collection
What if I have a question about a product?

Please contact our business office at +44 (0)1273 609555 and a customer care representative will be happy to assist you. Questions about products may also be emailed to the Products Department at resourcesuk@pecs.com.

Can I submit a product idea?

Yes, please submit an original product/picture suggestion to development@pecs.com.

Can I submit a picture idea for the Pics for PECS CD?

Yes, please submit your picture suggestions to development@pecs.com.

Does Pyramid offer digitalised versions of their products?

Yes. However, only a few selected products have the option to download a digital copy including Pics for PECS Version 15 and Lesson Plans for Young Children. You must have a customer account to purchase in order to purchase the Lesson Plans for Young Children Download.  A customer account is NOT needed to purchase the Pics for PECS Version 15 Download.

Where do I find the link to download the digital version of Lesson Plans for Young Children and Pics for PECS Version 15 Upgrade?

A link will be provided for a digital product download after a purchase has been made and payment has been received. The link will be located in the original order invoice email. Additionally, if you ordered with a registered account, the link will also be located in “My Account” under Downloads. Select the order that includes the downloadable product.

How do I set up a customer account on the online store?

To set up a customer account for our online store go to the Products Home Page and click Register under the Customer Portal. In order to set up an account, you will need to provide a username, email address, and password (minimum length of 6 characters). Click Register to complete the account set up process.

Ordering & Payment

Closed Tab
How can I preview products before I order them?

Most of our products can be seen in action by visiting the designated product page on this website or our YouTube Channel. Other products are demonstrated at many of our workshops. If you have further questions about products, email us at resourcesuk@pecs.com or call +44 (0)1273 609555.

When can I place an order?

An order can be placed via web 24 hours, 7 days a week. Phone orders can be placed Monday-Friday 9:00 am -5:00 pm, EST (excluding major holidays).

How may I pay for my order?

Our website accepts payment by Visa, Mastercard and PayPal. If you are purchasing for a school or business, you may select the invoice option. All payments must be made in pounds sterling. Purchase orders are accepted by email to resourcesuk@pecs.com.

How will I know if my order has been received?

Orders placed online will receive an email confirmation. Phoned, mailed, emailed or faxed orders will only receive confirmation if requested by the customer. Customers may also contact the business office to receive confirmation and/or check the status of their order by calling +44 (0)1273 609555.

I am located outside of the UK. How do I place an international order?

International orders can be placed online or by emailing resourcesuk@pecs.com. All orders are pre-paid, and any shipping fees, duties and charges are the responsibility of the purchaser.

What if I am part of a tax exempt organization?

If you are a tax exempt organisation, please place your order online and complete the VAT exemption form at checkout. Alternatively, please email resourcesuk@pecs.com for a form.

Does Pyramid share my personal information?

No. Please see our Privacy Policy for more information.

Pics for PECS Download

Closed Tab
Do you need to have a customer account to purchase the Pics for PECS Download?

Yes, you need to have a customer account to purchase the Pics for PECS Download. You can register for an account here. Once your order for the Pics for PECS Download is processed, you will receive an order confirmation via email that includes the product name, license key, number of activations and a download link. This information may also be accessed by logging into your online customer account and going to Downloads or Orders on your Customer Dashboard as well.

Is the entire Pics for PECS image collection available as a download?

Yes, the entire Pics for PECS image collection (Pics for PECS Version 15) which includes over 3,400 images is available for download to your PC here.

Is the download compatible with Mac and Windows?

Yes! The Pics for PECS Version 15 Download is now available for both Mac and Windows computers. MacOS High Sierra (version 10.13.6) or higher is required for the Mac version.

The Windows download requires Windows 7 or higher. You can purchase either download here. If you want to try before you buy, download the free trial version which gives you 10 images and two grids to try out.

An internet connection is needed to download either version.

What are the minimum requirements needed to download Pics for PECS Version 15?

For Windows based computers Microsoft Windows 7 or higher is required. For macOS computers High Sierra (version 10.13.6) or higher is required. An internet connection is required during the product installation process.

How many downloads and activations are included with the purchase of Pics for PECS Version 15 Download?

One purchase of the Pics for PECS Version 15 Download includes 3 downloads and 2 activations. This allows for the product to be installed and used on up to two computers with a single License Key.

Once purchased, how long does the Pics for PECS Version 15 Download installation process take?

From start to finish the Pics for PECS Version 15 Download installation process will likely take 15-20 minutes to fully install the product on your personal computer. Please allow more time when installing to older computers.

Once purchased, how do I install the Pics for PECS Version 15 Download onto my computer?

Once your order is processed, you will receive an order confirmation via email that includes the product name, license key, number of activations and a download link. If you have a customer account, this information may also be accessed by logging into your online customer account and going to Downloads or Orders on your Customer Dashboard as well.

Installation Instructions for Windows Computers

  • To start the installation process, click on the Download link.
  • At the prompt click Save to download the executable zip file: PICSForPECSVersion15-zip. Allow the file to download.
  • Once the download is successful, open the Downloads folder on your computer
  • Double click on PICSForPECSVersion15-USA.exe to run the executable file.
  • The Pics for PECS Version 15 Download screen should appear. Click Next to run the program.
  • The License Agreement screen should appear. To continue read the License Agreement and agree to the terms of the License Agreement by clicking I Agree.
  • The installation directory option will appear asking you where you would like to install the Pics for PECS product on their computer. A default location will be presented based on your operating system and is what is recommend you choose.
  • The Product Registration screen should appear. Enter your first name, last name, email address, and license key (the first name, last name, and email address entered must match what was used when placing your order)
  • Click Next to install. It will likely take 5-10 minutes to install the Pics for PECS product.
  • Once the installation is complete, click Finish. Pics for PECS Version 15 is now fully installed on your computer.
  • To begin using Pics for PECS, go to the Start Menu on your computer, scroll to Pics for PECS Version 15 within the menu, and click on it to open the product files.

Installation Instructions for macOS Computers

  • To start the installation process, click on the Download link.
  • At the prompt click Save to download the executable zip file: PICSForPECSVersion15-zip. Allow the file to download.
  • Once the download is successful, open the Downloads folder on your computer
  • Double click on PICSForPECSVersion15-USA.app to run the executable file.
  • The Pics for PECS Version 15 Download screen should appear. Click Next to run the program.
  • The License Agreement screen should appear. To continue read the License Agreement and agree to the terms of the License Agreement by clicking I Agree.
  • The installation directory option will appear asking you where you would like to install the Pics for PECS product on their computer. A default location will be presented based on your operating system and is what is recommend you choose.
  • The Product Registration screen should appear. Enter your first name, last name, email address, and license key (the first name, last name, and email address entered must match what was used when placing your order)
  • Click Next to install. It will likely take 5-10 minutes to install the Pics for PECS product.
  • Once the installation is complete, click Finish. Pics for PECS Version 15 is now fully installed on your computer.
  • To begin using Pics for PECS, click on Go from the top toolbar and then click on Applications and look for Pics for PECS Version 15.
Help! I lost my license key for the Pics for PECS Version 15 Download. Where can I find it?

There are several ways to access your license key:

  • Your license key is listed in your original online order confirmation email.
  • If you are unable to locate your original online order confirmation email and have a customer account for our online product shop, the license key may be accessed via your online customer account. Once logged into your online customer account, click on Downloads or Orders. Your license key will be listed there.
  • If you are unable to locate your original online order confirmation and do not have a customer account for our online product shop, you can access your license key by submitting the form at https://pecs-unitedkingdom.com/lost-license/. Enter the email address you used to place your order for the Pics for PECS Download and click Email License Keys. You will receive an email from us with your license key.
  • If you are still unable to access your license key, please contact our business office at +44 (0)1273 609555 or pyramiduk@pecs.com for further assistance.
Help! I previously purchased the Pics for PECS Version 15 Download and want to install it on another computer, but I don’t have any more activations available.

If you do not have any more activations available, you will need to purchase the product again or uninstall the Pics for PECS Download from one of your current computers. To uninstall Pics for PECS go to your start menu and select Uninstall under Pics for PECS Version 15.  Follow the prompts to uninstall this program from your computer.  Once uninstalled, an activation will be added back to your online account.  You should now be able to download and install Pics for PECS to another computer.

When I try to download and install the Pics for PECS Version 15 Download, the installer will hang or crash. Why is this happening and how do I fix this?

During the installation process, the Pics for PECS installer will attempt to connect to one of the IP addresses listed below. If the installer hangs or crashes during the installation process, please check that our IP list is whitelisted in your firewall/anti-virus programs. Once this issue is resolved, the installation process should run smoothly.​

Pyramid Global IP List:

  • 72.167.221.6
  • 160.153.234.151
  • 160.153.234.202
  • 160.153.235.32
  • 72.167.222.254
  • 151.106.38.64
  • 101.37.159.243
When I try to download and install, the Pics for PECS Version 15 Download, I am getting a virus/malware warning. Why is this happening, and how do I fix this?

Please make sure you are downloading Pics for PECS Version 15 from an official Pyramid website. A full list of Pyramid website is available to view here. If you have downloaded Pics for PECS Version 15 from one of these sites, you are likely receiving the virus/malware warning in error. Pyramid does not put any malicious code or viruses in their software. However, we recommend you scan the installer file with any current antivirus software before proceeding with the installation process to ensure there are no issues with the local computer.

Apps

Apple, App Store, & Apple Devices

Closed Tab
Are your apps available for purchase through the Apple Volume Purchase Program (VPP)?

Yes, all apps are available for purchase through the Volume Purchase Program.

What is the Apple School Manager and Apple School Business programs through Apple?

All apps on the Apple App Store are automatically available for volume purchase through Apple Business Manager and Apple School Manager, which is where businesses and educational institutions download apps for volume distribution. Business and Institutions enrolled in these programs receive a 50% discount on apps when purchasing in quantities of 20 or more.

Learn more about Apple School Manager and Apple Business Manager Programs on Apple’s websites.

How do I purchase multiple licenses using Apple School Manager or Apple Business Manager?

For more information read the Apple School Manager and Apple Business Manager User Guides.

How many Apple devices can be connected via the same Apple ID?

Ten (10) devices (no more than five of them computers) may be associated with the same Apple ID for purchases at one time.

In addition, Apple’s Family Sharing features allows for you and up to five other family members the capability to share access to App Store purchases. Learn more about Family Sharing through Apple.

What is Guided Access?

Guided Access helps you stay focused on a task while using your iPhone or iPad. Guided Access temporarily limits your device to a single app and lets you control which app features are available.

You can use Guided Access to:

  • Temporarily restrict your iOS device to a single app
  • Disable areas of the screen that aren’t relevant to a task, or areas where an accidental gesture might cause a distraction
  • Disable the hardware buttons
How do I set up Guided Access to disable buttons that I don’t want my learner to use on the apps (Apple devices only)?

Review Apple’s website for more information how to use the Guided Access feature.

General App Questions

Closed Toggle
How do I purchase your apps?

You can purchase our apps through your tablet or device directly from the App Store (for Apple devices: iPad®, iPad mini™, or iPhone®) or Google Play store (for Android™ devices).

Which apps are available for purchase on Android™ devices via the Google Play Store?

The following apps are available for download on Android devices: PECSTalk™, PECSTalk™ Lite, Working4™ and R+ Remind.

The following apps are coming soon to Android: iHear PECS®: Animals™ and Wait4it™.

Which apps are available for purchase on Apple devices via the App Store?

The following apps are available for download on Apple devices (iPad®, iPad mini™, and iPhone®): Working4™, Wait4it™, and R+ Remind.

The following apps are available for download on iPad® and iPad mini™ ONLY: PECS IV+, and iHear PECS®: Animals™.

Android, Google Play Store, and Android Devices

Closed Tab
The language I wish to use for text to speech is missing on my Android device.

On certain Android devices, you will need to switch the text to speech service engine to use the Google text to speech engine.

If using a Samsung Galaxy Device:

  1. Open your device Settings.
  2. Swipe to and then tap General management.
  3. Tap Text-to-speech.
  4. Choose the Google text to speech engine

For all non-Samsung Galaxy devices, or if the above instructions do not work, try:

  1. Open your device Settings
  2. Select Accessibility and then Text-to-speech output
  3. Choose the Google text to speech engine

You may need to contact your device manufacturer if none of the above instructions work for you.

What is Screen Pinning?

Screen Pinning, also called App Pinning, is a feature available on Android devices (similar to Guided Access on Apple devices) that allows you to lock down a single app on Android smartphones or tablets. As long as the app is “pinned” to screen, users cannot access any other app on the device.

Screen Pinning allows the user to disable hardware buttons like home buttons, volume buttons, and touch input in certain areas of the screen. A passcode may also be set to block users from disabling the screen pinning feature.

How do I enable Screen Pinning (Android devices only)?

Follow these directions to enable Screen Pinning on your Android device:

  1. Go to “Settings” on your Android device.
  2. Open “Security and Privacy,” then select “Other security settings”.
  3. Search the “Pin App” option and enable it.

Select the app you want to pin and tap the recent button or swipe up from the bottom of the screen and hold. Tap the icon above the app and select ‘Pin this app’.

How many Apple devices can be connected via the same Apple ID?

Ten (10) devices (no more than five of them computers) may be associated with the same Apple ID for purchases at one time.

In addition, Apple’s Family Sharing features allows for you and up to five other family members the capability to share access to App Store purchases. Learn more about Family Sharing through Apple.

What is Guided Access?

Guided Access helps you stay focused on a task while using your iPhone or iPad. Guided Access temporarily limits your device to a single app and lets you control which app features are available.

You can use Guided Access to:

  • Temporarily restrict your iOS device to a single app
  • Disable areas of the screen that aren’t relevant to a task, or areas where an accidental gesture might cause a distraction
  • Disable the hardware buttons
How do I set up Guided Access to disable buttons that I don’t want my learner to use on the apps (Apple devices only)?

Review Apple’s website for more information how to use the Guided Access feature.

More Apps General Questions

Closed Tab
Do I need an internet connection to run your apps?

An internet connection is only necessary for the following:

  • Purchasing and downloading our apps from the Apple App Store or Google Play Store
  • Sending emails to apps@pecs.com via your Apple or Android device when using our apps
Which languages for your apps are available?
PECSTalk™ English, Spanish, Brazilian Portuguese, French, German, Greek, Italian, Japanese, Korean, Mandarin Chinese, Polish, Portuguese, Romanian, and Russian
PECSTalk Lite™ English, Spanish, Brazilian Portuguese, French, German, Greek, Italian, Japanese, Korean, Mandarin Chinese, Polish, Portuguese, Romanian, and Russian
PECS IV+ English, British English, Spanish, Brazilian Portuguese, French, German, Greek, Italian, Japanese, Korean, Mandarin Chinese, Polish, Portuguese, Romanian, and Russian
PECS Phase III English
iHear PECS: Animals English
Wait4it English
Working4 English, Japanese, Spanish, and Brazilian Portuguese
iPraiseU English
R+ Remind English
Do you have demonstration videos available for your apps?

Demonstration videos are available on the Apps page for the following apps:

Where can I find more information about your apps?

More information about our apps is available on our online product shop here.

If I have trouble with the apps and the list of Frequently Asked Questions doesn’t answer my question, what should I do?

Send us an email at apps@pecs.com for additional assistance.

What is Pyramid's Mobile App Privacy Policy?

You can view the full policy on our Privacy Policy page.

PECSTalk™

Closed Tab
Where can I find more information about PECSTalk™?
Is there a demonstration video available?

Yes, watch it here.

How can I learn more about the features available in PECSTalk™?

Read through our Getting Started Guide here.

Are trial versions of PECSTalk™ available?

Yes, a trial version of PECSTalk (PECSTalk Lite) with limited functionality is available for free download via the Google Play Store and the Apple App Store.

When is it appropriate to transition a learner from a PECS Communication Book to PECSTalk™?

In order to determine if your learner is ready to transition to a Speech Generating Device, we recommend that you review the following flow chart and article developed to answer this question:

How many images can be loaded into each book within PECSTalk™?

Each book within PECSTalk can support up to 30 tabbed pages. Each tabbed page can have 3 additional pages with up to 28 pictures on each page (30 x 3 x 28= 2,520 total images per book). If your learner’s vocabulary has exceeded 2,520 pictures, you will need to set up another book within the app to accommodate additional vocabulary.

How many languages are supported with PECSTalk™?

PECSTalk supports 14 languages: English, Spanish, Brazilian Portuguese, French, German, Greek, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, and Simplified Chinese.

Is PECSTalk available on the Android™ platform?

Yes, PECSTalk is available on Android and iOS devices. Please see the system requirements for both Operating Systems.

Does PECSTalk™ offer multiple voice options?

PECSTalk™ does not include multiple voice options. However, it is possible to adjust the speed and pitch of the speech synthesizer.  Below are instructions to follow in order to make adjustments to the speech synthesizer within the app:

  1. Tap the lock icon in bottom left-hand corner to enter Communication Mode.
  2. Tap selected profile (Drag or Drop; Drag; Tap or one of your custom profiles)
  3. A Dialog box with multiple options will appear. Tap on Speech Synthesizer.
  4. Another dialog box will appear.  Adjust the Speed and Pitch of the voice up or down.
  5. Type text into the text box and tap Play to listen to the adjusted voice.
  6. Once you have achieved the desired voice, tap the back arrow at the top of the dialog box.
  7. Tap the Start Communication button to enter Communication Mode.
Is it possible to back-up the app and restore?

Yes, PECSTalk now offers local and cloud backup.

 App Backup

  •  Tap the three dots located in the center of PECSTalk
  • Select Backups
  • Select Create Backup
  • The app will create backup locally

Share a Backup with another person or device

  • Tap the three dots located in the center of PECSTalk
  • Select view backups and choose a backup
  • Select Share
  • You can share backup via email or cloud services such as Dropbox.


Restore a Backup

  • Tap the three dots located in the enter of PECSTalk\
  • Select  Import Backup
  • Choose location where the backup file is located
  • Tap on the file
  • Backup files should be loaded on the app.
Is it possible to add “NO” symbols on top of images that are currently unavailable?

Yes, within PECSTalk universal “NO” symbols may be added on top of any image to show that the item is currently unavailable.

  • Select gear icon on the lower right corner of the image
  • Tap on ‘No’ Overlay and turn it on/off for the universal no image.
Is it possible to import images from the web for use within the PECSTalk app?

Yes, it is possible to import images from the web into the app. Follow these instructions:

  1. Close the app and open Safari.
  2. Search for the necessary image via Safari.
  3. Once you locate the desired image, take a screen shot of the image using your device. The screen shot should now be accessible via your camera roll.
  4. Open the app and import the image via the import from photo library feature.
Is it possible to change the name of a book within the app?

Yes, it is possible to change the name of a book within the app at any time. To change the name of any book, follow these instructions:

  1. Tap on the book icon with the squiggly lines around it at the top left of the screen where all the books are listed. This icon will turn yellow once tapped.
  2. To change the name of the book, tap on the current name of the book. The rectangle that the text is in will turn yellow. You can now delete the name or input a new name.
Can I transfer the books I’ve created in the PECSTalk app from one device to another?

Yes, it is easy to back up books created within the app and send to other devices, even across platforms. Books may be shared between multiple Android Devices and Apple iPads.

Can my PECSTalk™ app be synced between two different devices?

Books created within PECSTalk may be shared across multiple devices using the backup and restore feature. The app does not support real-time synching between multiple devices.

What are the system requirements needed for PECSTalk™?

PECSTalk™ is now available on Android Smart Tablets and Apple iPads.

Android Requirements:
Any Android tablet running Android 12+ or greater, with at least 4 gigabytes of onboard RAM and 32 gigabytes of storage. In addition to a Qualcomm Snapdragon 695 CPU or equivalent. The Samsung series of tablets A8 or higher is recommended.

iPad Requirements:
Any iPad with at least 32 gigabytes of onboard storage, “8th generation” or newer with the A12 Bionic chip CPU or newer (“M” series of CPUs preferred)

What are the differences between PECS IV+, PECSTalk, and PECSTalk Lite?

The features for all 3 apps are outlined below:

PECS IV+ PECSTalk™ PECSTalk™ Lite
Available for iPad (iPadOS)  Available for Android Tablets & Apple iPads Available for Android Tablets & Apple iPads
14 Languages 14 Languages 14 Languages
1 voice Voice to match language (1 voice) Voice to match language (1 voice)
Access to 1,000 Pics for PECS images Access to the full Pics for PECS image library (~3,000 images)  Access to ~1,000 Pics for PECS images
One time purchase One time purchase 21-Day Free Trial
Upload and create custom images Upload and create custom images Upload and create custom images
No easy back up options Back up to and restore from a cloud service or tablet & share across devices Backup capabilities disabled
 Dedicated Sentence Starter Page with up to 10 pages Dedicated Sentence Starter Page with 10 scrollable pages Dedicated Sentence Starter Page
Up to 30 Insert Pages per Book Up to 30 Insert Pages per Book, each with 3 scrollable pages Up to 5 Insert Pages, each with 3 scrollable pages
Up to 28 images per page Up to 28 images per page, with scrolling capabilities Up to 28 images per page, with scrolling capabilities
Each book can hold up to 840 images (30 insert pages x 28 images to a page) Each book can hold up to 2,520 images (30 insert page x 28 images per page, each with 3 scrollable pages) Book can hold up to 420 images (5 insert page x 28 images per page, each with 3 scrollable pages)
Increase up to 7 Velcro strips per page Increase up to 7 Velcro strips per page Increase up to 7 Velcro strips per page
Profile customization Profile customization Profile customization disabled
Ability to add category name and icon to tabbed pages Ability to add category name and icon to tabbed pages

Ability to add category name and icon to tabbed pages

 

Picture Selection options:

Drag or Tap, Drag, Tap, or custom

Picture Selection options:

Drag or Tap, Drag, Tap, or custom

Picture selection options: Drag or Tap only
Track learner usage Track learner usage Learner usage tracking disabled
  Ability to create bilingual books

 

 

  Ability to add Universal No Overlay to images  

PECS IV+

Closed Tab
Where can I find more information about PECS IV+?

More information about PECS IV+ is available on our online product shop here.

Is there a demonstration video available?

Yes, watch it here.

How can I learn more about the features available in PECS IV+?

Read through our Getting Started Guide here.

Are trial versions of PECS IV+ available?

A trial or free version of PECS IV+ is not available. However, there are some demo videos of the app available online that you might find helpful here.

When is it appropriate to transition a learner from a PECS Communication Book to PECS IV+?

In order to determine if your learner is ready to transition to a Speech Generating Device, we recommend that you review the following flow chart and article developed to answer this question:

How many images can be loaded into each book within PECS IV+?

Each book within PECS IV+ can support up to 30 pages with up to 28 pictures on each page (840 images total). If your learner’s vocabulary has exceeded 840 pictures, you will need to set up another book within the app to accommodate additional vocabulary.

How many languages are supported with PECS IV+?

PECS IV+ supports 15 languages: English, British English, Spanish, Brazilian Portuguese, French, German, Greek, Italian, Japanese, Korean, Mandarin Chinese, Polish, Portuguese, Romanian, and Russian.

Does PECS IV+ offer multiple voice options?

PECS IV+ does not include multiple voice options. However, it is possible to adjust the speed and pitch of the speech synthesizer.  Below are instructions to follow in order to make adjustments to the speech synthesizer within the app:

  1. Tap the lock icon in bottom left-hand corner to enter Communication Mode.
  2. Tap selected profile (Drag or Drop; Drag; Tap or one of your custom profiles)
  3. A Dialog box with multiple options will appear. Tap on Speech Synthesizer.
  4. Another dialog box will appear.  Adjust the Speed and Pitch of the voice up or down.
  5. Type text into the text box and tap Play to listen to the adjusted voice.
  6. Once you have achieved the desired voice, tap the back arrow at the top of the dialog box.
  7. Tap the Start Communication button to enter Communication Mode.
Is it possible to back-up the app?

At this time, the only way to back up the app to an outside database in order to ensure that all data (user pictures, profiles, and books) is protected is to back-up your entire device using iCloud.  Please follow the Apple guidelines on Backing up and Restoring Apple devices:

Is it possible to add “NO” symbols on top of images that are currently unavailable?

This feature is not currently available within PECS IV+.  We suggest that the unavailable items/pictures be moved to a special insert page reserved for unavailable items. This is one strategy that we recommend for low-tech PECS Communication Books as well when “no” symbols are not available.

Is it possible to import images from the web into the app without using the web search function within the PECS IV+ app?

Yes, it is still possible to import images from the web into the app.  However, it takes a few more steps.  In order to import images from the web (without using the web search function available within the PECS IV+ app), please follow these instructions:

  1. Close the app and open Safari.
  2. Search for the necessary image via Safari.
  3. Once you locate the desired image, take a screen shot of the image using your device. The screen shot should now be accessible via your camera roll.
  4. Open the app and import the image via the import from photo library feature.
Is it possible to change the name of a book within the app?

Yes, it is possible to change the name of a book within the app at any time. To change the name of any book, follow these instructions:

  1. Tap on the book icon with the squiggly lines around it at the top left of the screen where all the books are listed. This icon will turn yellow once tapped.
  2. To change the name of the book, tap on the current name of the book. The rectangle that the text is in will turn yellow. You can now delete the name or input a new name.
My learner keeps tapping on the lock icon and using the code to unlock the app when in Communication Mode. How can I resolve this issue?

In order to resolve the issue, you will need to put the app into Guided Access after you enter Communication Mode and then disable the area surrounding the lock icon in the top right hand corner of the app. Guided Access is a feature on iPad that limits your device to a single app and lets you control which app features are available. Once this is done, nothing will happen when your learner touches the lock button on the app.  In order for the teacher or parent to unlock the app, you will just need to end Guided Access. Learn how to set up Guided Access to disable the area surrounding the lock icon. Information about Guided Access is also available in our Getting Started Guide to PECS IV+.

Can I transfer my PECS IV+ app from one device to another?

If you have backed your device up using iCloud, you can sign into the new device using the same Apple ID and restore your settings from the previous device. This will only work if you are using the same Apple ID on both devices. There is currently no way to transfer the PECS IV+ app from one device to another on devices using different Apple IDs.

Can my PECS IV+ app be synced between two different devices?

At this time there is no way to sync the PECS IV+ app between devices.

Our school uses a MDM to distribute apps. Will the PECS IV+ app work with MDM?

At this time, the PECS IV+ app will not work with MDM (Mobile Device Management).  The PECS IV+ app requires a single user to login using an Apple ID, therefore making the app incompatible with MDM.

How do I change speech pronunciation within the iPad (example, so ‘I’ is pronounced accurately)?

Below are the steps required to change the pronunciation:

  1. Go to Settings > General > Accessibility > Speech (or Settings > Accessibility > Voice over > Speech depending on your iOS version)
  2. Go to Pronunciation
  3. +
  4. Type ‘I’ in the phrase section
  5. Type ‘i’ in the substitution section. In newer iOS versions, instead tap the microphone icon and speak the phrase the way you would like it pronounced.
  6. Toggle off ‘Apply to all apps’
  7. Scroll through the list of apps under ‘Apply to’ and select the PECS IV+ app
What are the system requirements needed for PECS IV+?

iPad Requirements

Any iPad with at least 32 gigabytes of onboard storage, “8th generation” or newer with the A12 Bionic chip CPU or newer (“M” series of CPUs preferred)

Does the app run on the new iOS 17.x?

The app does run on the new IOS 17.x. Users reported an issue with pictures stacking on top of each other on certain iPad Pro devices.  If you are experiencing this problem, please download the latest version of the app from App Store at no extra charge.

Now that PECSTalk is available is it possible to transition from using PECS IV+ to PECSTalk?

Current PECS IV+ users should NOT download PECSTalk from Apple at this time. In the near future, Pyramid will be rolling out a transition process that current PECS IV+ users will be able to follow to transition to the PECSTalk app for FREE while maintaining all their books and data from the PECS IV+ app. The transition process will require current PECS IV+ users to download an upgraded version of PECS IV+ in order to save and backup their current books and data stored in PECS IV and then download a separate app called PECS IV+ to PECSTalk to complete the transition process.   

 Once available, Pyramid will be offering the PECS IV+ to PECSTalk transition process at no charge for 90 days. After the 90 days, PECS IV+ users will still have the ability to transition from PECS IV+ to PECSTalk. However, after the 90 days, PECS IV+ users will need to pay $29.99 USD (or equivalent) to transition from PECS IV+ to PECSTalk. More detailed information will be shared in relation to the transition process over the following weeks. Please note any PECS IV+ users that download PECSTalk directly from the Apple App Store without following transition process will be charged full price for the app.