Terms and Conditions

In accordance with the “Consumer Contracts Regulations 2013 Act” as the buyer/consumer you have the right to exercise your right to cancel your order and return your goods to Pyramid Educational Consultants UK Ltd for any reason whatsoever at any time up to 14 days following the day of receipt of your goods being the last day of goods physically received by you in the case of multiple/split deliveries. You must confirm your intentions to cancel your order by a clear method of statement to us here at Pyramid Educational Consultants including email fax or in writing before the cancellation deadline of 14 days from the date you received your goods has expired. You will then have a further 14 days from the cancellation date to return the items to us.

Your refund will be issued by the same payment method as your original payment was made, including the original delivery cost of your order however this will only apply if you return the entire order , delivery refunds will only apply to UK deliveries. If you have chosen a faster delivery method only the basic cost will be refunded. The refund will be made within 14 days from the date the goods are received by Pyramid Educational Consultants UK Ltd.

Any postage and packing costs incurred by you to return the unwanted item/s to Pyramid Educational Consultants UK Ltd will not be refunded and any return cost is your responsibility as the consumer/buyer.

When returning goods, please pack carefully to prevent damage, enclosing your details and we also recommend you obtain proof of posting which is free at any Post Office. Recorded Delivery (a chargeable service) is also a secure service we can recommend. Any collections necessary made from you will be chargeable at our cost. Please post back to the following address:

Resources Department
Pyramid Educational Consultants UK Ltd
Unit 5 • Stonecross Farm Industrial Park
Lewes Road • Lewes, BN8 6BN
Tel: +44 (0)1273 609555 •  Fax:
Email: resourcesuk@pecs.com

If you have not received your order within 5 working days of placing it please contact our office. If after 5 working days you fail to notify us that the order has not been received we reserve the right to close your order and it will be considered null and void. You can order the items again if you wish but you will be charged the standard rates for the items plus delivery.

We ask that the faulty item be returned to us and we will pay for the item to be returned. Outside of this 6 month warranty the consumer will be responsible for replacement of the faulty item.

Please appreciate that we cannot be held responsible for any damage caused by improper or extreme use, including overstretching, mouthing and biting.

We apologise if we have not delivered to your expectations please contact dglockling@pecs.com to try and put this right.

All prices quoted are GBP £ sterling and are inclusive of VAT at the current rate. If this rate changes we reserve the right to increase or decrease prices accordingly. The prices shown are per item or per quantity as specified. Delivery is not included in the price unless specifically stated.

Only prices marked in blue in our Resources Brochure or clearly stated on our online shop are eligible for zero rated VAT. If you are an individual or a registered charity and eligible for zero rated VAT please contact us for a “VAT Exemption Declaration Form” to complete. If you are in any doubt as to whether you are eligible to receive goods zero-rated for VAT you should consult notice 701/7 VAT reliefs for disabled people or contact the National Advice Service on telephone 0845 010 9000 before signing the declaration as there are penalties for making false declarations. Customers in Ireland are unable to apply for VAT exemption when placing an order, please email pyramiduk@pecs.com and we will provide further information on how to claim the VAT back.

Online orders made by parents/individuals and those based outside of the UK require full payment before the goods will be delivered. Payments can be made using all major debit/credit cards (except AMEX) through our secure service providers. Online orders made by schools/businesses/organisations can be made by credit/debit card or by requesting the invoice option. Our settlement terms for an invoice account are strictly payment in full within 30 days from invoice date.

Cheques should be made payable to Pyramid Educational Consultants UK Ltd with your postcode/account number/invoice number written on the reverse.

BACS payments are also accepted and should be sent to: 
Account Number 69544301 | Swift NWBKGB2L | IBAN GB03NWBK60300969544301. 

We will use our best endeavours to dispatch your goods within 2-3 (working) days following receipt of your order. During busy periods or official office closure such as Christmas dispatch time can be slightly delayed but will generally be despatched within 1 to 7 (working) days. If you place your order online you will usually receive an email from us advising that your order has been despatched. If any reasonable or unavoidable delay arises which are genuinely beyond our control we will contact you as soon as possible.  Orders will be despatched via Royal Mail parcel post or by courier depending on value of the order.  For orders that are refused/undelivered we reserve the right to make a carriage charge of £15.00 + VAT. A further carriage charge will be made if you want the order to be redelivered.

From the 1 July 2021 customers from the EU (excluding the Republic of Ireland) will not be charged VAT when making a purchase. They will instead be liable for paying it locally along with any handling fees applied by the postal service/courier in their country. Where purchase value exceeds £135 a customs duty may also be applied.

Please be aware that once your order has left the United Kingdom you are responsible for paying any local VAT, Duty or associated fees that are due. These fees will still need to be paid, even in the event that you decide not accept delivery of the order.